Refunds & Returns Policy
Effective Date: [DATE]
Website: [www.ryanchappell.com]
Business Name: Ryan Chappell
Email: info@ryanchappell.com
Address: 237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300
1. Digital Products
We sell digital products, specifically course content and individual instruction for corporate ESL training. As digital content cannot be physically returned, our policy is focused on refunds rather than returns.
2. Refund Eligibility
Refund requests must meet the following conditions to be considered:
- The request must be made within 14 days of purchase.
- The product must not have been fully consumed (e.g., less than 25% of course content accessed).
- Refunds are granted only in cases of technical issues or if the product was not as described.
3. How to Request a Refund
To initiate a refund, please contact us at info@ryanchappell.com with:
- Your full name and email address used at purchase.
- The order number and reason for the refund request.
Our customer support team will review your request and respond within 5 business days.
4. Refund Process
Once a refund is approved, the amount will be credited back to your original payment method within 10 business days. If you haven’t received your refund within this timeframe, please contact us at info@ryanchappell.com.
5. Non-Refundable Items
We do not issue refunds for:
- Completed courses or lessons.
- Any content or services purchased more than 14 days prior.
- Services delivered in full, such as one-on-one coaching sessions.
6. Fees
There are no additional fees for refunds, but customers are responsible for any transaction fees that may apply from their payment provider.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: info@ryanchappell.com
Address: 237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300